Preambulum

Welcome to our website! Thank you for choosing us for your purchase!

Present webshop GTC the Consumer Friendly GTCF was created with a generator.

If you have any questions about these Terms and Conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific needs with us, please contact us using the contact details provided.

Imprint: details of the Service Provider (Seller, Company)

Name: So Kissable Ltd.

Headquarters: 9700 Szombathely, Mikes K.u.5. 2/12.

Mailing address: 9700 Szombathely, Mikes K.u.5. 2/12.

Registering authority: Court of Justice of Szombathely

Company registration number: 18-09-116263

Tax number: 32739107-1-18

Representative: Ildikó Süle

Phone number: 0036703457575

E-mail: hello@sokissable.eu

Website: http://www.sokissable.eu

Bank account number: 11747006-27284450

IBAN: HU18117470062728445000000000

SWIFT code: OTPVHUHB

Details of the hosting provider

Name: Sybell Informatika Ltd.

Headquarters: 1138 Budapest, Tomori utca 34. floor.

Contact: +36 1 707 6726 info@sybell.hu

Website: www.sybell.hu

Concepts

Price: the products offered for sale on the Website:

• movable tangible property, including water, gas and electricity put up in containers, cylinders or other limited quantities or capacities, and
• a movable good that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions (hereinafter "goods incorporating digital elements")

Goods containing digital elements: a movable good that contains or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions

Digital content: data produced or provided in digital form

Parties: Seller and Buyer together

Consumers: a natural person acting outside the scope of his/her profession, self-employment or business activity

Consumer contract: a contract where one of the parties is a consumer

Functionality: the ability of a good, digital content or digital service containing digital elements to perform the functions for which it is intended

Manufacturer: the manufacturer of the Goods, the importer of the Goods into the European Union in the case of imported Goods, and any person claiming to be the manufacturer of the Goods by affixing his name, trade mark or other distinguishing mark to the Goods

Interoperability: the ability of a good, digital content or digital service that contains digital elements to work with hardware and software that is different from that with which the same type of good, digital content or digital service is normally used

Compatibility: the ability of a good, digital content or digital service that contains digital elements to work with hardware or software with which the same type of good, digital content or digital service is commonly used, without the need for modification

Website: this website, which is used to conclude the contract

Treaty: sales contract between the Seller and the Buyer using the Website and electronic mail

Durable storage media: any device which enables the consumer or the business to store data addressed personally to him in a way that is accessible in the future and for a period of time adequate for the purposes for which the data were intended, and to display the stored data in an unchanged form

Device for remote peer-to-peer communication: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephones, faxes and Internet access devices

Contract between remote parties: a consumer contract which is concluded without the simultaneous physical presence of the parties in the context of a distance selling system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract

Enterprise: a person acting in the course of his or her profession, self-employment or business

Buyer/buyer: the person who concludes the contract by submitting a purchase offer via the Website

Good standing: In the case of contracts concluded between a consumer and a business (hereinafter "consumer contracts"), the Civil Code,

1. a guarantee for the performance of the contract which the undertaking voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof, and
2. the statutory mandatory guarantee

Purchase price: the consideration payable for the Goods and for the provision of digital content.

Relevant legislation

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on the mandatory warranty for consumer durables
• 10/2024 (VI.28.) IM Decree on the definition of the scope of consumer durables covered by the compulsory guarantee
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses    
• 19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)
• Government Decree No 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services

Scope of the GTC, adoption

The content of the contract concluded between us shall be governed by these General Terms and Conditions (hereinafter "GTC"), in addition to the provisions of the applicable mandatory legislation. Accordingly, these General Terms and Conditions contain the rights and obligations of you and us, the conditions of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.

The technical information necessary for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.

You must read the provisions of these GTC before finalising your order. 

Language of the contract, form of the contract

The language of the contracts covered by these GTC is Hungarian.

E-account

Our company uses electronic invoicing in accordance with Article 175 of Act CXXVII of 2007. By accepting these GTC, you agree to the use of electronic invoicing.

Prices

The prices Ft-are understood in. The Seller is exempt from VAT on sales, so the prices do not include VAT. Prices are indicative. The possibility that the Seller may change the prices for commercial policy reasons cannot be excluded. The modification of prices does not cover contracts already concluded. If the Seller has indicated the price incorrectly, he shall act on the basis of the clause "Procedure for incorrect price" of the GTC in the case of contracts already concluded.

Procedure in case of incorrect price

It is considered to be an obvious misstatement of the price:

• 0 Ft-price,
• a price reduced by the discount, but incorrectly calculated in relation to the percentage of the discount indicated next to the original price (e.g. Ft-If the price is 20 % and the discount is indicated, the correct 800 Ft 500 instead of the incorrectly calculated amount, not reduced according to the percentage Ft-for the price offered).

In the case of an incorrect price indication, the Seller offers the possibility to buy the Goods at the real price, in the possession of which information the Buyer may decide whether to order the Goods at the real price or not to use this option, in which case no contract is concluded between the Parties.

Complaints and redress

The consumer may lodge a claim for a warranty, product warranty, guarantee or a claim for the termination of an individual right or interest (consumer complaint under the Consumer Protection Act) in relation to the Goods, or to the conduct, activity or omission of the Seller or of a person acting in the Seller's interest or on the Seller's behalf directly connected with the distribution or sale of the Goods to consumers, using the following contact details and methods:

• In writing via the following website: http://www.sokissable.eu
• By writing to the following email address: hello@sokissable.eu
• In writing by post: 9700 Szombathely, Mikes K.u.5. 2/12.

The Seller is obliged to deal with the consumer's warranty, product warranty or guarantee claim not under the rules of the Consumer Complaints Act, but under separate legislation.

The consumer may communicate his/her complaint under the Consumer Protection Act, which is a complaint against an individual right or interest of the business or a person acting in the interest of or on behalf of the business concerning the conduct, activity or omission of the business or a person acting in the interest of or on behalf of the business directly related to the distribution or sale of goods to consumers, to the business orally or in writing, with the exception of claims under the warranty of accessories, product warranty or guarantee.

The business must investigate the oral complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking shall immediately take a record of the complaint and its position on it and shall provide the consumer with a copy of the record in the case of an oral complaint made in person, or, in the case of an oral complaint made by telephone or other electronic communications service, within 30 days at the latest, in accordance with the provisions applicable to the reply to the written complaint, together with the substantive reply. The record of the complaint shall include the following:

1. the name and address of the consumer,
2. where, when and how the complaint was lodged,
3. a detailed description of the consumer's complaint, a list of the documents, records and other evidence presented by the consumer,
4. a statement of the business's position on the consumer's complaint, if an immediate investigation of the complaint is possible,
5. the signature of the person who took the report and, except in the case of an oral complaint made by telephone or other electronic communication service, the signature of the consumer,
6. the place and time of recording of the minutes,
7. in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.

The written complaint shall be lodged by the undertaking - unless a directly applicable legal act of the European Union provides otherwise, upon receipt must reply in writing within thirty days in a reasoned and verifiable manner and arrange for its communication. The undertaking must state the reasons for rejecting the complaint. If the complaint is rejected, the business must inform the consumer in writing of the authority or conciliation body to which he or she may refer the complaint, depending on its nature. The information must also include the address, telephone and Internet contact details and the postal address of the competent authority or conciliation body in the place where the consumer resides or is staying. The Seller has not made a general declaration of submission.

If any consumer dispute between the Seller and the consumer is not resolved in the negotiations, the following enforcement options are available to the consumer:

Consumer protection procedure

You can complain to the consumer authorities. If a consumer perceives a breach of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority in his/her place of residence. Once the complaint has been examined, the authority will decide whether to take consumer protection proceedings. The first level consumer protection authorities are the government offices of the capital and county of the consumer's place of residence:

Court proceedings

The customer shall be entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body procedure

If your consumer complaint is rejected, you have the right to take your complaint to the competent conciliation body in your place of residence or domicile or to the conciliation body you have indicated in your request. To start the conciliation body's procedure, the consumer must try to settle the dispute directly with the business concerned.

Unless the consumer requests a personal hearing, the conciliation panel shall hold the hearing online, without the consumer being present in person, by means of an electronic device providing simultaneous audio and video transmission (hereinafter "online hearing").

The company has a duty to cooperate in the conciliation procedure, and in this context we are obliged to send our reply to the conciliation body within the deadline set by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the undertaking must ensure the participation of a person authorised to negotiate a settlement at the hearing. The representative of the undertaking authorised to conclude a settlement agreement must attend the online hearing online. If the consumer requests a personal interview, the representative of the undertaking authorised to negotiate a settlement must attend the interview at least online.

More information on the Conciliation Boards is available here: https://www.bekeltetes.hu

Contact details for each of the regional Conciliation Boards:

Conciliation Body procedure for persons who are not consumers

According to the Consumer Protection Act, a consumer in the context of the Conciliation Board procedure is a civil organisation, a religious legal person, a condominium, a housing association acting for purposes outside its independent profession and scope of economic activity, which buys, orders, receives, uses, makes use of or is the recipient of commercial communication or offer of goods.

The Conciliation Board is entitled to verify and investigate the existence of consumer quality. The rules of the procedure are governed by the rules written under the Conciliation Board.

Copyrights

Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), the website is considered a copyright work, and therefore all parts of it are protected by copyright. The Copyright Act (Szjt. Pursuant to Article 16 (1) of the Copyright Act, the unauthorised use of the graphics, software, computer programs or any other application that may be used to modify the website or any part thereof is prohibited. Any material from the website and its database may be reproduced, even with the written consent of the copyright holder, only with reference to the website and with acknowledgement of the source. The copyright holder is So Kissable Ltd.

Other assessments

Partial invalidity, code of conduct

If a clause of the GTC is legally invalid or ineffective, the remaining clauses of the contract remain in force and the provisions of the applicable legislation apply in place of the invalid or defective part.

The Seller does not have a code of conduct under the Unfair Commercial Practices Act.

Information on the functioning of goods containing digital batteries and the technical protection measure to be applied

Information on the essential characteristics of the Goods

Correction of data entry errors - Responsibility for the accuracy of the data provided

Using the website

Selection of the Goods

Click on the product categories on the website to select the desired product range and within this range, the individual Goods. Click on each product to find its photo, article number, description and price. You will be charged the price shown on the website. 

Add to basket

After selecting the Goods, you may click on the "Add to Cart" button to add any number of Goods to your cart without incurring any obligation to purchase or pay, as adding to cart does not constitute an offer.

Even if you are not sure whether you want to buy a particular item, we recommend that you add it to your shopping cart, as this will give you a one-click overview of the items you have selected at that moment, and you can view and compare them on one screen. The contents of the basket can be freely modified until the order is finalised by pressing the "Order" button, you can remove the Goods you want from the basket, add new Goods to the basket or change the number of items you want.

If you add the selected item to your Shopping Cart, a separate window will pop up with the text "Shopping Cart". Here you can see the contents of the basket and change the number of items. If you do not wish to select any more items, and you have a coupon code and wish to use it, click on the "Cart" button! If you want to view the selected item again or add another item to your shopping cart, click on "Continue Shopping". If you want to pay for the goods, click on the "Checkout" button, here you can also view the contents of your order again!

View the Cart

When using the website, you can check the contents of your shopping basket at any time by clicking on the "Shopping basket" icon at the top of the website. Here you can remove selected Goods from the basket or change the number of items in the basket. After you click on the "Update Cart" button, the system will display the information corresponding to the data you have changed, including the price of the Goods added to the cart.
If you do not wish to select any further Goods and add them to your shopping cart, you can continue shopping by clicking on the "Add to Cart" button.
You can validate the coupon code by clicking on the "Redeem Coupon" button. In the "Total Cart" window, you will see the new amount to pay after redeeming the coupon code, as well as the amount of the discount. Here you can also select the delivery method, the price of which will be added to the total amount to be paid.

Entering customer data

 After you press the "Proceed to checkout" button, the contents of your shopping cart will be displayed and the total purchase price you will have to pay if you have selected the goods. In the "Delivery" box, you must tick whether you wish to collect the goods you have ordered in person (personal collection) or have them delivered. In the case of delivery, the system will indicate the delivery charge, which you will be required to pay when you place your order. 

In the "Billing details" section, you can enter your full name, home address, telephone number, e-mail address, and in the "Delivery to another address" box, you can enter a delivery address other than your home address. In the "Billing details" section, the system automatically stores the information you entered in the "Billing details" section. In the text box "Customer note" you can enter any additional information you wish.

Overview of the order

After filling in the text boxes above, you can continue the order process in the "View Order" window or click on the "Back to Cart" button to return to the contents of the shopping cart. In this window you can see the contents of the basket, the price of the product, the delivery method and price, the coupon discount. In the "View Order" window, after you have selected the payment method, you can finalise your purchase by clicking on the "Order" button. Here you can see a summary of the amount you have to pay (you cannot change this information here, only by clicking on the "Return to cart" button).

Finalising the order (making an offer)

If you are satisfied that the contents of your shopping basket correspond to the Goods you wish to order and that your details are correct, you can click on the "To order" button to complete your order. The information provided on the website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you are considered to be the Bidder. 

You are the "To order" button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall be subject to payment, if confirmed by the Seller in accordance with these GTC. The Seller shall confirm the receipt of his order to the Buyer by electronic means without delay. If this confirmation is not received by the Buyer within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the Buyer's order has been sent, the Buyer shall be released from the obligation to make an offer or contractual obligation.

Processing of the order, conclusion of the contract

Orders are processed in two stages. You can place your order at any time. You will first receive an automated confirmation of your order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains incorrect information about you (e.g. name, delivery address, telephone number, etc.), you must immediately notify us by e-mail, together with the correct information. If you do not receive the automatic confirmation e-mail within 24 hours of placing your order, please contact us, as your order may not have been received for technical reasons.

After sending your offer, the Seller will confirm your offer by a second e-mail. The contract will be concluded when the confirmation email sent by the Seller becomes available to you in your mail system (second confirmation, acceptance of offer).

Procedure followed in the case of non-received parcels

If the Customer does not take delivery of the Goods ordered and delivered and does not notify the Seller of his/her intention to withdraw from the contract within 14 days without giving the reasons provided by law, he/she is in breach of his/her contract with the Seller, under which he/she is obliged to take delivery of the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to re-deliver the Goods, provided that this can be agreed with the Buyer, but may make re-delivery subject to payment of a delivery charge. If the re-delivery fails or cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller shall be entitled to terminate the contract with the Buyer with immediate effect for breach of contract and to claim the costs of the failed delivery and return as a penalty from the Buyer. The parties agree to the use of email as a form of communication used by the Buyer at the time of ordering to terminate the contract and stipulate that the date of the notice of termination is the date on which the termination letter becomes available in the Buyer's email account.

Payment methods

Stripe

The online shop offers the possibility to pay with Stripe payment solution.

More information about Stripe in English here available at.

Repurchase from

If you wish to pay for the value of your order on receipt of your parcel, please choose the "Cash on delivery" payment method.

Bank transfer

You can also pay for the Goods by bank transfer.

Cash payment

You have the option to pay the price of the Goods in cash in person on the spot at the time of receipt of the Goods.

Payment by credit card

Pay quickly and securely by credit card in our online shop.

Acceptance methods, acceptance fees

FoxPost parcel machines

The price for this mode of delivery is 820 HUF gross.

Additional costs on top of the delivery charge: HUF 240

Prices are gross prices.

2-5 working days

Personal receipt

You will not be charged any fees.

DPD courier service

The fee for this mode of delivery is 1250 HUF gross.

Additional costs in addition to the delivery charge: cash on delivery 250 HUF.
Prices are gross prices.

2-5 working days

MPL courier service

The gross fee for this delivery method is 1160 HUF.

Additional costs in addition to the delivery fee: in case of cash on delivery, the gross cash on delivery fee is HUF 190.

2-5 working days

Packeta package point

The fee for this mode of delivery is 900 HUF gross.

Additional costs in addition to the delivery charge: cash on delivery 240 HUF.
Prices are gross prices.

2-5 working days

DPD Pickup Parcel point

The gross fee for this mode of delivery is HUF 850.

Additional costs in addition to the delivery charge: cash on delivery 350 HUF
Prices are gross prices.

MPL Parcel machine or parcel left at the Post Office

The gross fee for this delivery method is 790 HUF.

Additional costs in addition to the delivery charge: MPL Parcel Post +190 Ft.

The postage for parcels left at the post office with COD is 1010 Ft.
Total postage for parcels without COD 980 Ft

Prices are gross prices.

2-5 working days

DPD parcel terminal

The gross fee for this mode of delivery is HUF 850.

Additional costs in addition to the delivery fee: cash on delivery 350 HUF.
Prices are gross prices.

2-5 working days

Deadline for delivery

In the case of a Buyer who is a consumer, unless otherwise agreed by the Parties, the Seller shall make the Goods available to the Buyer without delay after the conclusion of the contract, but no later than thirty days.

Based on the above, the general delivery deadline for the order is no later than 30 day. The Seller shall provide information on any other delivery period (but not longer than 30 days) for each delivery method.

In the event of the Seller's default, the Buyer shall be entitled to take action against the Seller in accordance with Act V of 2013 on the Civil Code.

Reservation of rights, ownership clause

If you have previously ordered Goods but did not receive them at the time of delivery (not including where you have exercised your right of withdrawal) or the Goods have been returned to the Seller without a requested indication, the Seller will make the fulfilment of the order conditional on the payment of the purchase price and delivery costs in advance.

The Seller may withhold delivery of the Goods until it is satisfied that the price of the Goods has been successfully paid using the electronic payment solution (including in the case of Goods paid by bank transfer, where the Buyer transfers the purchase price in the currency of the Member State in which the goods are sold and the Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

Sales abroad

By using the Website, the Seller does not distinguish between Buyers within the territory of Hungary and those outside the territory of the European Union. Unless otherwise provided for in these GTC, the Seller shall ensure the delivery/collection of the ordered Goods in Hungary.

The provisions of these GTC shall also apply to purchases made outside Hungary, provided that, for the purposes of this clause, a consumer is a national of a Member State or a business established in a Member State who purchases goods or services within the European Union solely for the purpose of final consumption or for the purpose of using them or acting with such intentions, in accordance with the provisions of the relevant Regulation. A consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession.

The language of communication and purchase shall be primarily Hungarian, the Seller is not obliged to communicate with the Customer in the language of the Customer's Member State.

The Seller is not obliged to comply with or inform the Buyer of any non-contractual requirements, such as labelling or sector-specific requirements, laid down in the national law of the Buyer's Member State in relation to the Goods concerned.

Unless otherwise specified, the Seller shall apply Hungarian VAT to all Goods.

The Customer may exercise his/her enforcement rights in accordance with these GTC.

In the case of electronic payment, payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Goods until it is satisfied that the price of the Goods and the delivery charge have been successfully and fully paid using the electronic payment solution (including in the case of Goods paid by bank transfer, where the Buyer transfers the purchase price (delivery charge) in the currency of the Member State of the Seller and the Seller does not receive the full amount of the purchase price due to the conversion and bank commissions and charges). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

In order to deliver the Goods, the Seller shall also provide the same delivery facilities to non-Hungarian Buyers as to Hungarian Buyers.

If the Buyer may request delivery of the Goods to Hungary or any other Member State of the European Union in accordance with the GTC, the non-Hungarian Buyer may also request delivery by any of the means of delivery indicated in the GTC.

If the Buyer may choose to collect the Goods personally from the Seller in accordance with the GTC, this may also be used by the Buyer who is not in Hungary.

Otherwise, the Buyer may request that the Goods be shipped abroad at his own expense. This right does not apply to Hungarian Customers.

The Seller shall fulfil the order after payment of the delivery fee, if the Customer does not pay the delivery fee to the Seller or does not arrange his own delivery by the date agreed in advance, the Seller shall terminate the contract and refund the prepaid purchase price to the Customer.

Information on the consumer's right of withdrawal

As a consumer, the Civil Code. According to Article 8:1, paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered to be consumers, thus legal persons may not exercise the right of withdrawal without justification!

The consumer has the right to withdraw from the contract without giving a reason according to Article 20 of Government Decree 45/2014 (26.II.). The consumer may exercise his right of withdrawal

by the consumer or by a third party other than the carrier and indicated by the consumer, within a time limit which shall be 14 calendar days.

Nothing in this clause shall affect the consumer's right to exercise his right of withdrawal under this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract.

If the Seller has not informed the consumer of the time limit and other conditions for exercising the right of withdrawal (in particular the provisions of Article 22 of the Government Decree) and the model declaration in accordance with Annex 2, the withdrawal period set out above shall be extended by 12 months. Where the Seller has provided the consumer with information on the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal period, the period for withdrawal or termination shall expire on the 14th day following the date of communication of that information.

Cancellation notice, exercise of the consumer's right of withdrawal or termination

The consumer can exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by using the declaration template that can be downloaded from the website.

Validity of the consumer's withdrawal

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit.

In the case of written withdrawal or termination, it is sufficient to send the notice of withdrawal or termination within the deadline.

The burden of proving that the consumer exercised his right of withdrawal in accordance with this provision is on the consumer.

The Seller shall acknowledge the consumer's withdrawal on an electronic medium upon receipt. 

Obligations of the Seller in the event of withdrawal by the consumer

Seller's obligation to refund

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.

How the Seller is obliged to refund

In the event of withdrawal or termination in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount returned to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer shall not be charged any additional fee as a result. The Seller shall not be liable for any delay due to the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

Additional costs

If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated. 

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post. 

In the event of withdrawal or termination of the consumer's obligations

Return of the Goods

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer shall return the Goods immediately, but no later than fourteen days from the date of withdrawal, or hand them over to the Seller or to a person authorised by the Seller to receive the Goods. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.

Direct costs of returning the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the goods are also sold by the seller on the premises of the business and the consumer exercises his right of withdrawal in person on the premises of the business, he is entitled to return the goods to the business at the same time. If the consumer terminates an off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the time of the notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to accept goods returned by cash on delivery or postage paid.

Consumer liability for depreciation

The consumer is liable for depreciation resulting from the use of the Goods beyond the use necessary to determine their nature, characteristics and functioning.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):

1. after full performance of the service, but where the contract imposes a payment obligation on the consumer, this exception may be invoked only if performance has begun with the consumer's express prior consent and the consumer's knowledge that he will lose his right of withdrawal once the business has performed the contract in full;
2. in respect of goods or services whose price or charges are subject to fluctuations which are beyond the control of the financial market firm and which are possible even during the period set for exercising the right of withdrawal;
3. for Goods which are not prefabricated, which have been manufactured on the instructions or at the express request of the consumer, or for Goods which are clearly personalised for the consumer;
4. perishable Goods or Goods which retain their quality for a short period;
5. for goods in sealed packaging which cannot be returned after opening after delivery for health or hygiene reasons (Please note that for goods in sealed packaging which cannot be returned after opening after delivery for health or hygiene reasons, the use necessary to determine the nature, characteristics and functioning of the goods will result in the loss of the right of withdrawal);
6. Goods which, by their nature, are inseparably mixed with other Goods after delivery;
7. an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
8. in the case of a contract for the provision of services where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
9. the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
10. for newspapers, periodicals and periodicals, with the exception of subscription contracts;
11. for contracts concluded by public auction;
12. a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, if the contract has a specific performance date or deadline;
13. in respect of digital content provided on a non-tangible medium, if the Seller has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving such consent, acknowledged that he/she will lose the right of withdrawal once performance has begun and the undertaking has sent the consumer a confirmation.

Information on product warranties and guarantees of conformity for consumer contracts

This section of the Consumer Information Notice has been prepared pursuant to the authorisation of Article 11 (5) of Government Decree 45/2014 (II.26.), in accordance with Annex 3 of Government Decree 45/2014 (II.26.)

The Consumer Information applies only to Customers who are consumers, the rules for nonconsumers are set out in a separate chapter.

Contractual performance requirements for consumer contracts

Contractual performance requirements for goods sold under a consumer contract in general and goods containing a digital element

The goods and the performance must comply with the requirements of Government Decree 373/2021 (30.VI.2021) at the time of performance.  

In order for performance to be deemed to be in conformity with the contract, the Goods subject to the contract must

• comply with the specifications, quantity, quality, type and have the functionality, compatibility, interoperability and other characteristics specified in the contract
• be fit for any purpose specified by the consumer, brought to the seller's attention by the consumer at the latest at the time of the conclusion of the contract and accepted by the seller
• have all the accessories and instructions for use specified in the contract, including installation instructions, installation instructions and customer support, and
• provide the updates specified in the contract.

In order for performance to be deemed to be in conformity with the contract, the Goods subject to the contract must

• be suitable for the purposes specified for the same type of Goods in the applicable code of practice in the absence of a legal provision, technical standard or technical standard
• have the quantity, quality, performance and other characteristics, in particular in terms of functionality, compatibility, availability, continuity and safety, which the Consumer can reasonably expect, as is normal for Goods of the same type, taking into account any public statement, in particular in an advertisement or on a label, by the Seller, his representative or any other person in the distribution chain, concerning the specific characteristics of the Goods
• have the accessories and instructions that the consumer could reasonably expect, including packaging and instructions for installation, and
• must correspond to the characteristics and description of the Goods presented by the undertaking as a sample, model or trial version prior to the conclusion of the contract.

The Goods do not have to comply with the above public statement if the Seller proves that

• did not know, and did not need to know, the public statement
• the public statement has been duly corrected by the time the contract is concluded, or
• the public statement could not have influenced the right holder's decision to conclude the contract.

Defective performance of a contract for the sale of goods

The Seller shall be deemed to have performed defectively if the defect in the goods is due to improper installation, provided that  

a) the installation is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or

(b) the installation was to be carried out by the consumer and the incorrect installation is the result of shortcomings in the installation instructions provided by the Seller or, in the case of goods containing digital elements, by the digital content or digital service provider.

If the contract of sale provides that the goods are to be put into use by the Seller or under the Seller's responsibility, performance shall be deemed to have been completed by the Seller when the putting into use is completed.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the Seller is liable for a defect in the digital content of the goods if the defect occurs or becomes apparent within two years of the delivery of the goods in the case of continuous supply for a period not exceeding two years.

Contractual performance requirements for goods containing digital elements sold under a consumer contract

For goods containing digital elements, the Seller must ensure that the consumer is notified of and receives any updates to the digital content of the goods or to the digital service associated with the goods, including security updates, that are necessary to keep the goods in conformity with the contract.  

The Seller's obligation to make the update available if the contract of sale

• provides for a one-off supply of digital content or a digital service, the type and purpose of the goods and digital elements and the specific circumstances and nature of the contract are such as the consumer could reasonably expect; or
• provides for the continuous supply of digital content for a specified period, then, for continuous supply for a period not exceeding two years, it must be provided for a period of two years from the date of delivery of the goods.

If the consumer fails to install the provided updates within a reasonable time, the Seller shall not be liable for the defect of the goods if it is solely due to the failure to apply the relevant update, provided that

a) the Seller has informed the consumer of the availability of the update and the consequences of the consumer's failure to install it; and

(b) the failure of the consumer to install the upgrade or the incorrect installation of the upgrade by the consumer is not due to a lack of installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the goods differed from that described here and the consumer expressly accepted this difference at the time of the conclusion of the sales contract.

Contractual performance requirements for the sale of digital content sold under a consumer contract

The Seller provides the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.

The service is deemed to have been provided when the digital content or any solution for accessing or downloading it has been delivered to the consumer or to the physical or virtual device chosen by the consumer for that purpose.

The Seller must ensure that the consumer is notified of and receives any updates to the digital content, including security updates, that are necessary to keep the digital content or digital service in conformity with the contract.

If the contract provides for the provision of digital content on a continuous basis for a specified period, the contractual performance of the digital content must be ensured throughout the duration of the contract.

If the consumer fails to install within a reasonable time the updates provided by the Seller, the Seller shall not be liable for the failure of the service if it is solely due to the failure to apply the relevant update, provided that

• the Seller has informed the consumer of the availability of the update and the consequences of the consumer's failure to install it; and
• the failure of the consumer to install the upgrade or the incorrect installation of the upgrade by the consumer is not due to a lack of installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the digital content deviated from the requirements set out herein and the consumer specifically and expressly accepted this deviation at the time of the conclusion of the contract.

The Seller is in default if the digital content service is defective due to its improper integration into the consumer's digital environment, provided that

• the integration of the digital content was carried out by the Seller or under the responsibility of the Seller; or
• the digital content is to be integrated by the consumer and the improper integration was caused by the lack of integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or digital services for a specified period of time, the Seller is liable for any defect in the digital content if the defect occurs or becomes apparent during the period of time specified in the contract.

If the contract provides for a one-off service or a series of specific acts of service, it must be presumed, unless the contrary is proved, that the lack of conformity which the consumer has discovered within one year of the date of performance was already present at the time of performance. However, the seller shall not be deemed to have failed to perform if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and he has informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.

The consumer must cooperate with the Seller to enable the Seller to verify that the cause of the fault is the consumer's digital environment, using the means technically available to the consumer and requiring the least intervention. If the consumer fails to comply with this obligation to cooperate, after having been clearly and intelligibly informed of this obligation by the seller prior to the conclusion of the contract, the burden of proof shall be on the consumer to prove that

• the defect was discovered within one year of performance and was already present at the time of performance, or
• the service affected by a defect discovered during the contractual period was not in conformity with the contract during the period of performance of the service under the contract.

Accessories warranty

In which cases can you exercise your right to a warranty?

In the event of defective performance by the Seller, you may assert a claim against the Seller for defective performance in accordance with the provisions of the Civil Code and, in the case of consumer contracts, in accordance with the provisions of Government Decree 373/2021 (30.VI.).

What rights do you have under a warranty claim?

You may - at your option - make the following warranty claims:

You may request a repair or replacement, unless one of these is impossible or would impose a disproportionate additional cost on the Seller compared to any other request you have made. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or, as a last resort, withdraw from the contract.

You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be presumed, unless the contrary is proved, that the defect in the goods and the goods incorporating digital elements was discovered within one year of the date of performance of the contract and was already present at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

If the used Goods are defective and the Consumer was informed of this at the time of purchase, the Service Provider is not liable for the known defect.

The Seller may refuse to bring the Goods into conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs to the Seller, taking into account all the circumstances, including the value of the Goods in their original condition and the seriousness of the breach of contract.

The consumer is also entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, depending on the seriousness of the breach of contract, if.

• the Seller has not carried out the repair or replacement, or has carried it out but has not complied, in whole or in part, with the following conditions
  • the Seller must ensure the return of the replaced goods at his own expense
  • where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.
• refused to make the goods conform to the contract
• there is a repeated failure of performance, despite the Seller's attempts to bring the goods into conformity with the contract
• the defect is of such gravity as to justify immediate price reduction or immediate termination of the sales contract, or
• the seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable time or without significant detriment to the consumer.

If the consumer wishes to terminate the sales contract on the grounds of defective performance, the burden of proving that the defect is insignificant lies with the Seller.

The Consumer shall be entitled to retain the remaining part of the purchase price, in whole or in part, according to the seriousness of the breach of contract, until the Seller has fulfilled its obligations regarding the conformity of performance and defective performance.

The general rule is that:

• the Seller must ensure the return of the replaced goods at his own expense
• where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.

The reasonable time limit for the repair or replacement of the goods shall be calculated from the date on which the Consumer notified the business of the defect.

The consumer must make the goods available to the trader in order to have them repaired or replaced.

The reduction of the consideration is proportionate if it is equal to the difference between the value of the goods to which the Consumer is entitled in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the contract of sale may be exercised by means of a declaration addressed to the Seller expressing the decision to terminate.

If the non-conformity concerns only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract apply in respect of those goods, the Consumer may terminate the sales contract only in respect of the non-conforming goods, but may also terminate it in respect of any other goods acquired with them if the Consumer cannot reasonably be expected to keep only the goods which conform to the contract.

If the Consumer terminates the contract of sale in its entirety or in respect of part of the goods supplied under the contract of sale, the Consumer shall.

• the Consumer must return the goods to the Seller at the Seller's expense; and
• the Seller must reimburse the Consumer for the purchase price paid for the goods concerned as soon as he has received the goods or the certificate of return of the goods.

What is the time limit for you to claim your warranty?

You are obliged to report the fault as soon as you discover it. A defect notified within two months of its discovery shall be considered to have been notified without delay. However, you should note that you cannot claim any rights under a guarantee beyond the two-year limitation period from the date of performance of the contract.

The limitation period does not include the part of the repair period during which the Buyer cannot use the Goods for their intended purpose.

For the part of the Goods affected by the replacement or repair, the limitation period for the claim for replacement or repair shall start to run again. This rule shall also apply in the event that a new defect arises as a result of the repair.

If the object of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; in this case, a limitation period of less than one year cannot be validly agreed.

Who can you claim against?

You may assert a warranty claim against the Seller.

What are the other conditions for enforcing your rights under the warranty?

Within one year from the date of performance, you can claim for a replacement goods warranty on no condition other than that you have notified the defect, if you prove that the goods were provided by the Seller. However, after one year from the date of performance, you will have the burden of proving that the defect which you have discovered existed at the time of performance.

Product Warranty

In which cases can you exercise your right to a product guarantee?

In the event of a defect in a movable good (Goods), you may, at your option, claim under the rules of the Civil Code for a warranty for accessories or a product warranty.

What rights do you have under a product warranty claim?

As a product warranty claim, you can ask for the defective Goods to be repaired or replaced.

In which cases is the Goods considered defective?

Goods are defective if they do not meet the quality requirements in force when they were placed on the market or if they do not have the characteristics described by the manufacturer.

What is the deadline for you to claim under the product warranty?

You have two years from the date the goods were placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Who can you claim against?

You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter together referred to as the "manufacturer").

What is the rule of evidence for a product warranty claim?

In the case of a product warranty claim, you must prove that the product was defective when it was placed on the market by the manufacturer.

In which cases is the manufacturer exempted from its product warranty obligation?

The manufacturer is exempted from its product warranty obligation if it can prove that:

• manufactured or placed the Goods on the market in the course of its business, or
• the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
• the defect in the Goods arises from the application of a law or a mandatory requirement of a public authority.

The manufacturer only needs to prove one reason for exemption.

Please note that you can make both a warranty claim against the business and a product warranty claim against the manufacturer for the same defect. If your product warranty claim is successful, you can now only claim against the manufacturer for the replaced product or the part of the product that has been repaired.

Good standing

The Seller does not distribute products under warranty, and the products distributed by the Seller are not covered by the scope of the Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain consumer durables.

Information on product warranty and guarantee of conformity of goods for Customers who are not consumers

General rules on the rights of accessory warranties

A Buyer who is not a Consumer may, at his/her option, make the following warranty claims:

You may request a repair or replacement, unless one of these is impossible or would impose a disproportionate additional cost on the Seller compared to any other request you have made. If you did not or could not request the repair or replacement, you may request a proportionate reduction in the price or the Buyer may have the defect repaired or replaced at the Seller's expense or, as a last resort, may withdraw from the contract.

You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the Seller gave a reason for it.

In the case of used Goods, the warranty and guarantee rights are usually different from the general rules. In the case of second-hand Goods, defective performance may also be considered, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. As a result of ageing, the occurrence of certain defects becomes more frequent and it cannot be assumed that a second-hand Goods can be of the same quality as newly purchased Goods. Accordingly, the Buyer may only assert his warranty rights in respect of defects which are in addition to and independent of those resulting from use. If the used Goods are defective and the Customer, being the Consumer, was informed of this at the time of purchase, the Supplier shall not be liable for the known defect.

In the case of buyers who are not consumers, the period of validity of the right to claim under the warranty is 1 year, starting on the date of delivery.

Warranty and Guarantee

Product guarantees and mandatory warranties are only available to customers who are consumers.

If the Seller voluntarily provides a warranty for the Goods, the Seller shall indicate this separately when purchasing the Goods.

If the manufacturer provides a manufacturer's warranty for the Goods that also covers purchasers who are not consumers, this warranty can be claimed directly from the manufacturer.